What We Collect and Why We Use It
When you open an account, we collect the details you provide — your name, email address, phone number, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, or GrabPay. We also record transaction history and session activity to keep your account
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running correctly and to meet our obligations under applicable law. Device identifiers and IP addresses are logged automatically when you access the lobby, which helps us detect unusual activity and protect your account. We do not sell your personal data to third parties. Data shared with
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payment processors — including those handling DuitNow and FPX transfers — is limited to what those processors need to complete your transaction. Where local law requires us to retain records, we hold them for the period specified; once that period ends, data is deleted or anonymised.
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Access to your stored data is restricted to staff with a direct operational need, and all internal access is logged. If you are in Kuching or anywhere else in Malaysia, the same data practices apply to your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.